• Our Covid Strategy has been given the 'We're Good to Go' Mark from Visit England

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  • Read about the 9 ways we are protecting our guests and teams

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  • We have partnered with Zenith Hygiene to identify key touch points across our bedrooms.

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Covid Secure Re-opening

We have spent our lockdown preparing to re-open in the safest possible way and have put in place a number of steps to give you the confidence to join us knowing we have the best interests of our people and our guests at the forefront of our re-opening strategy.


We’ve put together this short video explaining the 9 ways we are protecting you.

* We are awaiting updated guidance from the Welsh government about reopening The Royal Oak in Welshpool and The Castle Hotel in Conwy. The Rutland Arms in Bakewell will remain closed until the completion of its refurbishment works in August.

We have partnered with Zenith Hygiene to identify key touch points across our bedrooms. Our housekeeping team will begin using these enhanced measures to target these points.

1. Bed & Bedding – All bed linens including duvet covers, pillowcases and sheets
2. Handles & Knobs – Doors, closets, drawers, furniture knobs and drapery pull handles
3. Switches & Controls – Lights, lamps, switches and electronic controls
4. Hard Surfaces – Tables, desks and nightstands
5. Telephones & Clocks – In-room phone, alarm clock and wall clocks
6. Closet Goods – Iron, safe handles & keypad
7. In-Room Food & Drink – Cutlery, glassware, kettles & bottled water
8. Fans & Air Conditioning – Controls, buttons & panels
9. Toiletries – Bulk dispensers, individual amenities, tissue boxes & soap dishes
10. Toilet, Sink, Bath & Shower – Toilet seat, taps, handles & nozzles

Read our full Bedroom Guidelines here

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