Book with complete confidence
We will be following government guidelines for COVID-19 to ensure the safety of our guests and team. Should anything change and we are required to reduce capacity levels, we will endeavour to accommodate where possible by moving dates, room or venue. Should this not be possible a full refund will be made.
Christmas or New Years Packages
Upon booking a Christmas or New Year’s Eve Package, 50% of the total balance is payable at time of booking. This is a non-refundable and non-transferable booking fee. Full payment is required four weeks prior to arrival along with completed menu pre-order forms. Once full payment has been received the booking is confirmed and no refunds or amendments will be allowed. Any guest with dietary requirements should inform the hotel on the completed pre-order form prior to arrival.
Christmas Day and Boxing Day Dining
A non-refundable, non-transferable booking fee of £10 per person is required for all pre-booked tables, at time of booking. Full pre-payment, final numbers and completed menu pre-order forms are required four weeks prior to your event. Once full payment has been received, the booking is confirmed and no refunds or amendments will be allowed, nor can the booking fee be offset against any other services or products. Children’s prices are: 0 – 4 years free of charge, 5 – 11 years child price and 12 years and over adult price.
Festive and Private Dining
A non-refundable, non-transferable booking fee of £10 per person is required in order to hold space, at the time of booking. All events are pre-payable and full payment, final numbers and completed pre-order forms are required four weeks prior to your event. Once full payment has been received, the booking is confirmed and no refunds or amendments will be allowed. Should any reduction in final numbers take place, refunds will not be made, nor will the money be offset against any other services or additional guests. Organisers are requested to make their guests aware of this. If pre-orders for every attendee are not received by the given date a default menu will be selected for them. No amendments can be made to pre-orders less than four weeks prior to the event date. If booking on behalf of a group, the organiser is responsible for collecting payment and pre-orders, not the individuals.
Additional Information
The hotel reserves the right to cancel or alter any event at its own discretion. Guests are not permitted to bring their own food and drink to consume on the premises. We will be following all government guidance regarding COVID-19. In the eventuality of a lockdown or the hotel having to close we will issue a full refund of any monies paid. The same policy applies if you or one of your party tests positive for COVID-19. We reserve the right to cancel, refund or offer new dates for a booking if changes to government guidance affects your booking. The most up to date information is available on our website.
Allergies and Intolerances
If you or any member of your party are affected by any food allergies or intolerances, please advise our team when booking. We cannot guarantee that any items are completely allergen free due to them being produced in a kitchen that contains ingredients with allergens. All allergens are correct at time of printing.
C: Crustaceans / CE: Celery / D: Dairy / E: Eggs / F: Fish / P: Peanuts / G: Gluten / L: Lupin
N: Nuts / MO: Molluscs / MU: Mustard / S: Soya / SD: Sulphur dioxide / SE: Sesame seeds / V: Vegetarian / PB: Plant-based
